Case Studies

Mr. Donald Robertson, Glasgow

Donald Robertson has always had a robust attitude to life. Living in the West End of Glasgow, Donald spent his working life building a successful insurance brokerage, and enjoying photography, gardening, and cooking in his free time.

Donald retired early from his career after a diagnosis of Parkinson’s disease, but with some help from Bright Care, he continues to enjoy his leisure pursuits and lead a purposeful and meaningful life. Donald was being discharged from a five-month stay in hospital and was given the choice of living in a care home by social work, but he was really keen to stay in his own home. Therefore, he contacted Bright Care to see how they could help.

In his own words:

After I was discharged from a five-month stay in hospital, I was given the choice of living in a care home or organising care in my own home. At the time, I saw an advert for Bright Care and after I had a hugely positive meeting with a Care Manager, I arranged private care for myself at home. I have never looked back.

Bright Carers visit me seven days per week in five-hour blocks. During our time together we cook, go shopping, go out on walks and I am supported to socialise with my friends both at home and on outings. My carers also take care of my home and attend to all household duties that I’m unable to do now. They also assist with my personal care needs and support with physiotherapy sessions. I’m delighted to say that I am now able to walk a short distance unaided, defying all odds of the medical staff.

The Bright Care team are trustworthy, reliable and genuinely nice people. The office staff are equally friendly and helpful and I am continually made to feel at ease. I am very satisfied with the level of service I receive.

Mrs. Freda Ferguson, Edinburgh

Mrs. Freda Ferguson is a remarkable woman. She has led a most interesting and exciting life, travelling and living all over the world with her late husband Bill – a veterinarian who worked with the colonial office in Africa and latterly UN agency ‘FAO.’ Freda and Bill eventually settled down in Edinburgh. Their sons, Ewan and Alastair, are regular visitors to the family home there.

Freda and her family are in her beautiful home and to keep close relationships with family and friends, despite a diagnosis of dementia. Bright Care started caring for Freda for just a few hours in the event, and Bright Care’s relationship with Freda means that she now enjoys the benefits of a live-in carer dedicated to her needs, 24 hours a day.

We are very pleased with the help and support being delivered by Bright Care to my mother. It has enabled her to continue living in her own house and enjoy a quality of life and independence which would not be possible in a retirement home.

The Bright Carers are genuinely caring people and enjoy making a difference to their clients’ lives.

Alastair, Son – 2017

Mrs. Elizabeth Parker, Edinburgh

Pictured here in Japan, while enjoying the tranquillity of a traditional Japanese garden with her late husband and her daughter, is Elizabeth Patricia Parker. Throughout her life she has enjoyed visiting museums, galleries, and musical performances. Elizabeth was diagnosed with dementia in 2013 and Bright Care has been supporting her since April 2016, following the death of her beloved husband just a few months prior, who was her primary carer.

Bright Carer’s relationship with Elizabeth began as short visits for just a few hours a week. Now we support Elizabeth with much longer visits, including live-in care on an as-needed basis. Our Bright Carers support Mrs. Parker with personal care, medication administration, meal preparation and help to keep her home clean, tidy, well-stocked and cozy. In addition, we also provide quality companionship and often escort Mrs. Parker to museums, art galleries, and her daughter’s choir performances, so she can continue to enjoy the pursuits that give her so much pleasure.

Her daughter says of Bright Care:

We were first attracted to Bright Care because of their commitment to providing care to elderly people so that they can live at home. We are really pleased with how well this has worked out. My mother is especially enjoying her artwork projects and is happy to have found this way to keep up and share her interests in art and music. She is also gaining confidence and motivation to go out in the wheelchair and is even sometimes using the buses and trams.

The Bright Carers are particularly good at thinking of activities that are new and engaging as well as manageable for my mother. They’ve recently started creating a ‘memory book’ that has helped her to reflect on the things they have been doing together.

Helen Parker, Daughter – 2017

Mr Jack Currie, Perthshire

Jack Currie has been a Bright Care client for a number of years.  Maintaining his independence and respecting his daily routine are important to Jack, and Bright Care has enabled him to continue living his life with purpose and dignity.

His daughter, Denice, had this to say:

When I was looking for help for my elderly dad, I researched a lot of care providers and Bright Care stood out from the rest. We have used them for a number of years now and I can honestly say that we have never questioned our decision. The staff are wonderful and have a real understanding of dad’s needs. He really enjoys their company and looks forward to their visits. At 90 years old, dad has his limitations, but with Bright Care’s help, he retains a sense of independence and routine, which is so important to him.

From my own perspective, I have peace of mind and complete trust. I think what sets Bright Care apart is the quality and commitment of staff – they are genuinely thoughtful, kind and thoroughly professional. I really can’t recommend them highly enough. 

Denice, Daughter  – 2017

Testimonials

“What do I enjoy most? Seeing Joyce achieving things that she kind of lost the ability to do and get stronger every day.”

“I like the idea that you spend quality time with a client. It makes a difference to their life.”

Making the decision to entrust the overnight care of our mum to someone outwith family was initially a very daunting one. However, from the very first contact with Bright Care, I felt this was an organisation we could trust to get it right for mum. This feeling was further compounded after meeting with the Care Manager, Val, who sensitively gathered the information she needed in order to form a care plan to best meet my mum’s needs. At each step of the process, it was clear that my mum was seen as an individual in her own right, that her needs were understood and that it really mattered that the care provided was of the highest standard.

My mum finds her carers warm, responsive and understanding – and she thinks they are great! The fact that she has the same carers consistently is very reassuring to her and undoubtedly has helped her to feel safe. For us, there is peace of mind, knowing that Aileen, Vanessa and Lauren are highly competent, caring and kind and can respond to any emergency calmly and appropriately, always keeping us fully informed. Bright Care has made a difficult and emotive process as gentle and effective as possible, and I feel the whole organisation inspires confidence.

Mrs. B., Edinburgh

Bright Care provides care and companionship that caters directly to my husband’s needs. Having suffered from Parkinson’s for many years he was recently diagnosed with Alzheimer’s. He was becoming more and more frustrated with his inability to do the things he used to do.

However, Bright Care has provided a wonderful service. Their carers are there to help in whatever he needs and this has helped my husband to achieve many things that were not possible before. I am so glad that Bright Care was recommended to us – they have made the problems that we both face a lot easier to solve.

Dorothy Silver, Edinburgh

I found mum to be in excellent health and spirits and extremely well cared for… she is happy and feels secure and supported. Mum loves her trips out and conversations with the Bright Carers. Many thanks to the whole team, and particular thanks to Veronique. It is clear how much she cares from her professional attitude, expertise in caring, and hard work and thoroughness. Also thanks to Aga, who is very responsive and caring, which we appreciate because we are far away in London.

Mrs S., London

We have been extremely happy with the care our elderly family member has received from Bright Care. Carers are dedicated to their clients and take time to listen to them. They make sure that the clients’ wishes are carried out, for example cooking them food that they enjoy. They communicate regularly with the family, which is very reassuring as we live far away.

Mrs J Mills, Glasgow

Your Bright Carers are kind and capable, they’ve given my mother the care and company she needs.

Daughter of a Bright Care client, South Lanarkshire

The care delivered by Dea is just what I was after. She is polite, caring and very competent in her work. She knows exactly how to cope with my mother. Dea, Cheryl and all the staff are very helpful and courteous . I am very happy with the provided care.

Mr D. Wilson, Edinburgh

Bright Care are always there every step of my way. On the rare occasion my regular carer is unavailable, then another Bright Carer is always ready to step in.

Miss Janet M Dykes, Bearsden

I was anxious about needing personal care to help me safely stay at home, especially for showering and washing. However Helen, my Bright Carer, has been kind, reassuring and efficient, making me feel more confident. I now look forward to her visits.

Mrs L., Borders client

Our experience with Bright Care has been hugely positive from the very beginning. Both the Bright Carers and the whole admin/office team have provided a wonderful support. They’ve been understanding of our needs, flexible and have demonstrated a high degree of competency throughout. Although everyone is extremely professional, there is also a humanness pervading the whole organisation – it feels like people count, whether you’re a client, family members or staff. Listening, responding, then being able to act upon what’s being asked for and deliver as promised, is a sign of a great organisation that engenders trust in its service users.

Mrs B., Edinburgh

Bright Care have been a godsend! My mum can’t be left alone as she gets frightened (she has dementia). The care allows us a bit of free time to do the everyday things that wouldn’t get done without a sitter. The Bright Carers are so lovely with mum and I like that we can cancel if we don’t need them.

Anne Merten, Edinburgh

Bright Care began looking after my mum and dad in June 2018. The service provided has never disappointed. My mum has Alzheimer's and our two carers, Lisa and Yvonne, have become as daughters for her, helping her with personal care, spending time with her as companions in the house, and taking her to social activities and appointments. Mum's face lights up when she sees them. Lisa and Yvonne also look after dad, ensuring that he no longer has to worry about household tasks, and giving him time and space to resume former hobbies and interests. As a family, we are relieved that my parents can safely stay together in their own home, and we would not hesitate to recommend Bright Care to anyone looking for in-home care.

Mrs. Janet Tosh, Glasgow