Our recruitment process – what to expect

Our recruitment process begins with an online application and then an interview. Successful applicants receive Care Assistant Training and are then matched with a client.

It is important to recognise that our recruitment standards are very high. That is why each step of our process is vital, to ensure that you are the right fit for us and that we are the right fit for you.

Here is what you can expect if you apply to join our team:

1. Learning a little more about each other

To begin a career with us, the first step is to submit an online application form.

We receive a lot of applications and our Branch Managers regularly review these and carry out initial telephone conversations. During this call, you will be asked about why you have applied to work for Bright Care, your experience, hobbies, interests, and why you would like to work with elder people. At this stage, we are looking to gain a sense of who you are and how that matches with our company values. We will also take the opportunity to explain to you what it looks and feels like to work at Bright care.


2. Interviews

If you are successful at this stage, you will be invited to an interview, which will usually last an hour.

At this stage, we look to gain a better sense of why you want to become a daytime Care Assistant, an Overnight Care Assistant or a Live-in Care Assistant, go into more depth about working with us and answer any questions you may have.


3. Making sure Bright Care is right for you

Making the right decision is a two-way conversation. We need to know that you are right for us, just as much as you need to feel Bright Care is right for you. The interview is an opportunity for you to ask questions and get a feel for the company. 


4. Spend some time in one of our branches

If you are applying for a role with us, you will be invited in to spend some time in your local branch. This is an opportunity to spend some time with the team, both office-based staff and other Care Assistants, and ask any other questions to really get a sense of whether Bright Care is right for you. It is a fantastic opportunity to understand exactly how our local teams work.


5. Speaking to your references

If both you and our team feel the job is a good fit, you will be offered a role subject to the following main conditions:

  • Three references (including from previous employers).
  • Satisfactory background checks with the Protection of Vulnerable Groups (PVG) scheme (Scotland), and the Disclosure and Barring Service (England).


6. Initial Care Assistant training

All staff, regardless of their background or life experience, will go through our in-house Bright Care Training Academy. This serves two main purposes:

  • For all new Care Assistants to learn about our company, what we do, how we do it, where we are going and how their crucial function in the organisation ties into the bigger picture.
  • To train, develop and up-skill Care Assistants in understanding the work they will be doing.

Our initial Care Assistant training lasts a week and we cover many areas including:

Classroom training:

  • Day 1 Orientation & Birdie Training
  • Day 2 First Aid Awareness & Medication Management
  • Day 3 Health & Safety and Moving & Handling Theory and Practical
  • Day 4 Personal Care and Security & Confidentiality

E-learning modules:

  • Dementia Awareness
  • Adult Support Protection and Safeguarding
  • Infection Prevention and Control
  • Food Safety Level 1


Training and professional development is ongoing throughout employment with us through regular refreshers, updates, and other training sessions. We also run a very engaging online ‘E-learning’ training scheme.


Post 6 months


  • Adult Support Protection and Safeguarding
  • Dementia

E-learning modules:

  • Equality & Diversity
  • Fluid & Nutrition
  • Mental Health

12-monthly (annually)

E-learning modules:

  • Adult Support Protection and Safeguarding
  • Infection Prevention and Control
  • Food Safety Level 1



  • Medication Management
  • Moving and Handling
  • Record Keeping

7. Shadowing and probationary period

Once you have completed your training, your assigned Care Manager will get alongside you and facilitate shadowing visits with clients. It is important to note that the first 6 months of your employment will be a probationary period, with a check-in conversation at 3 months.


8. Matching you with our clients

Once you have completed your shadowing, we match you with clients. We consider this one of our core areas of expertise and getting this right is critical to a care package. Our Care Managers will check in with you regularly to see how things are going.


9. Building strong relationships with staff

We believe that by caring and nurturing our staff, they will be in an excellent position to look after our clients really well.

There are many things we do to help our staff feel valued, here are a few:

  • All our Care Assistants are assigned to a Care Manager, whose job it is to support and mentor them in their role.
  • Regular training sessions.
  • Regular social events throughout the year.