In-home care and companionship in Melrose & the Scottish Borders

Welcome to Bright Care Scottish Borders. We bring joy and purpose to later years with our relationship-focused care for elderly loved ones in the comfort of their own homes. Our regular visits start from 2 hours, with the same, highly trained, consistent Carers. 

Whether it is helping with daily tasks, going on outings or playing games, our Bright Carers can help with:

  • Consistent companionship (reading the newspaper, playing games, taking exercise)
  • Support with outings (grocery food shopping, hospital appointments, walks)
  • Help around the house (laundry, vacuuming, dusting)
  • Home-based activities (cooking, baking, gardening)
  • Support at social events (family gatherings, clubs, religious services)
  • Personal hygiene (assistance with washing and getting dressed)
  • Health and well-being (support with medications and exercise)
  • Personal administration (help with forms, letters, paying bills)
  1. 32 Market Square
    Melrose
    TD6 9PP
  2. 01896 829 420
  3. scottishborders@brightcare.co.uk
  4. 9AM – 9PM
  5. Care Inspectorate Grades
  6. Our service is graded ‘Very Good’ across all three of the Care Inspectorate’s themes.
Get In TouchBecome a Carer

Areas we serve in the Scottish Borders

Our services are available throughout the Scottish Borders, covering all the major towns as well as the smaller villages such as Stow, Westruther, Clovenfords, Walkerburn, Lilliesleaf, Ancrum, Innerleithen, Yarrow, Eddleston, Denholm, Ettrickbridge and other local villages too.

If you’re not sure whether we can help in your area, please get in touch.

Opening Hours

Our Scottish Borders branch is open Monday to Friday from 9am-5pm. From 5pm-9pm we have a reduced team available on the same contact number. Outside these times we have an on-call system, so there is always someone available to speak to 24 hours a day, 7 days a week.

Visit our branch & make yourself at home

Our local care team would love to welcome you to our Scottish Borders branch. Visit them to find out more about Bright Care—the kettle is always on.

Meet the Branch Team

We know getting in-home elder care arranged and understanding your options can be overwhelming. Our team in the Scottish Borders will give you the help and advice you need to make an informed decision and give you peace of mind that your loved one is really well supported in their later years.

Sonia Common at Bright Care

Sonia Common

Registered Branch Manager

Sonia joined Bright Care in October 2017 as Registered Branch Manager for the Scottish Borders branch, having previously worked in different capacities in the care industry delivering high-quality customer service. Sonia has 3 children and 2 grand-daughters who are 7 and 4 and lives in Hawick. Sonia is passionate about music and teaches music in her spare time.

Email: sonia@brightcare.co.uk
Tel: 01896 829 420

Gillian McMillan

Care Manager

Gillian joined Bright Care in 2018 and lives in the Scottish Borders with her husband and daughter. She is a wonderful addition to our team!

Email: gillian@brightcare.co.uk
Tel: 01896 829 420

Danielle Marr

Danielle Marr

Care Manager

Danielle joined Bright Care in September 2022 as a carer, becoming a Care Manager in 2023. She is married with 3 daughters. In her spare time, she likes to go on little adventures with the family, read and go to the theatre.

Email: danielle.marr@brightcare.co.uk
Tel: 01896 829 420

Start a conversation with us to see what is possible for your family.

Our Elderly Home Care Services

Hourly Daytime Care

Visiting care during the day is perfect for those who  need some extra support to live at home. Our visits start from  two hours or more and this care can happen between 7am and 10pm, seven days a week.

Live-In Care

When the support required exceeds around 6-8 hours per day, our live-in care is a great option. A carer is on-hand to help, day and night.

Overnight Care

Where care is required throughout the night, our overnight Carers can provide a reassuring presence from 10pm to 7am.

Call Out & Emergency Service

Included in our care package  for all clients, we have team members available 24 hours a day via our dedicated call-out phone number. This service provides peace of mind as we will attend to any situation, day or night.

Dementia & Alzheimer’s Care

Our highly trained Bright Carers are experts in caring for people living with Dementia and Alzheimers. Remaining at home, in familiar surroundings with regular routines can reduce stress and anxiety.

What our clients say

Top marks!

“I have found Bright Care a very good organisation to work with. They have a terrific team of Carers – very well-trained, all extremely caring. They are very responsive – and I can imagine how challenging their job must be at times as there are really no margins for error. Their clients need caring for and some, I know, can be extremely demanding! The office in Melrose is efficient and responsive and their hand-overs and careful procedures are clearly excellent. Top marks!”

Elizabeth Summers

You are all amazing

“The thought of putting our mother into the care of others was very difficult, however necessary it was. I can’t thank enough Bright Care and all the wonderful women from the Melrose office who have been with us every step of the way. It makes all the difference to us knowing that our mother is in excellent hands. Thank you to every one of you, you are all amazing.”

Jennifer Sneddon

Read more client reviews:

About us

With Bright Care, you can be confident that you have made the right decision for your loved one.

We are for self-funding families.

By choosing not to engage with council services, it means we can offer a fully tailored service.

We provide a fully-managed service.

We are dedicated to supporting the needs of those you love and will adapt the care provided as the requirements change.

We are regulated.

Our care is consistently graded at the highest levels by care regulators, so you can be assured that your family will be well looked after by our team.

We are fully invested.

We take time to carefully set up care arrangements and match our clients and carers. Our companion based care means your loved ones can live with joy and purpose in their later years.

We focus on relationships.

With visits from the same carers for two hours, we place huge importance in nurturing meaningful relationships.

We are experts in elderly care.

We have been providing in-home care since 2009 and have built up a wealth of knowledge and experience in caring for those in their later years.

Our jobs in care

We offer three different job roles in care. Click on the links below to find out more.