Your Local Elderly Home Care Experts In Melrose & The Scottish Borders

Welcome to Bright Care Scottish Borders. As an extension of your family, we provide relationship-focused care for elderly loved ones in the peaceful comfort of their own homes.

Here are some key things we’d love you to know about our care provision:

We Believe That Home Is Best. Our consistent and undivided support means remaining at home is possible. With us, you can help those you love continue bringing their greatest contribution to life, whilst remaining safely at home.
Seeing A Consistent Face Is Imperative To Premium Care. We build genuine, and long-lasting relationships with your loved ones, combining complete competence and practical support with imagination and kindness.
Local Teams For Local Families. By working in small and local teams, we are in the best position to react quickly to new challenges. Each individual brings their very best to your bespoke care arrangement.

We’re here to listen. Wherever you are in your care journey, we would love to hear your story, talk through options, and start meaningful conversations about what’s possible for elderly loved ones. Call our Scottish Borders care team today.

  1. 32 Market Square
    Melrose
    TD6 9PP
  2. 01896 829 420
  3. scottishborders@brightcare.co.uk
  4. 9AM – 5PM
  5. Care Inspectorate Grades
  6. Our service is graded ‘Very Good’ across all three of the Care Inspectorate’s themes.
Get in touch

Areas We Serve In The Scottish Borders

Our services are available throughout the Scottish Borders, covering all the major towns as well as the smaller villages such as Stow, Westruther, Clovenfords, Walkerburn, Lilliesleaf, Ancrum, Innerleithen, Yarrow, Eddleston, Denholm, Ettrickbridge and other local villages too.

Hours of Operation

Our Scottish Borders branch is open Monday to Friday from 9am – 5pm.  From 5pm – 9pm we have a reduced team available on the same contact number.  Outwith these times we have an on-call system, so there is always someone available to speak to 24 hours a day, 7 days a week.

Our Elderly Home Care Services

Visiting Care

Visiting care during the day is perfect for those who just need that extra little bit of support to live at home. Our visits are for two hours or more at a time, and for fourteen hours or more per week. We find that this allows long-lasting and meaningful relationships to form. This care can happen between 7am and 10pm, seven days a week.

Live-In Care

This is when one of our carers lives in the house with your loved one full-time. They are on-hand to assist with all activities of daily living during both the day and overnight. When the support required reaches a certain level, it may make both financial and practical sense to look into live-in care, especially as an alternative to a care home.

Overnight Care

This is the reassuring presence of one of our carers throughout the night. Our overnight care runs from 10pm to 7am.

Call Out & Emergency Service

An assurance that we are always available is one reason why families feel confident and comfortable working alongside us. Included in our care offer for all our existing clients, we have team members available 24 hours a day via our dedicated call-out phone number. 

Welcome Home Service

It’s important to have a warm welcoming home to return to after a hospital stay. For clients returning from a stay in hospital, we ensure all of the important jobs are taken care of, from a lift home, to unpacking bags, taking care of laundry, light housekeeping, shopping and meal preparation.

Dementia & Alzheimer’s Care

Dementia care is a huge part of our service and we pride ourselves in being experts in this field. Our in-home care enables elderly loved ones with dementia to continue flourishing in their familiar surroundings, by receiving the undivided support of our exceptionally trained care team.

What Our Clients Say

I Have Found Bright Care A Very Good And Caring Team

I have found Bright Care a very good organisation to work with. They have a terrific team of Carers – mostly very well-trained, all extremely caring. They are very responsive – and I can imagine how challenging their job must be at times as there are really no margins for error. Their clients need caring for and some, I know, can be extremely demanding! The office in Melrose led by Sonia with Gillian and Karen is efficient and responsive and their hand-overs and careful procedures are clearly excellent. Top marks!

The Melrose Office Is Wonderful

The thought of putting our mother into the care of others was very difficult, however necessary it was. I can’t thank enough Bright Care and all the wonderful women from the Melrose office who have been with us every step of the way. It makes all the difference to us knowing that our mother is in excellent hands. Thank you to every one of you, you are all amazing.

What Makes Us Unique

We’ve helped hundreds of UK families to find the best care solution for their specific needs. Here’s why families choose us:

We are for self-funding families.

By choosing not to engage with council services, it means we can offer a fully bespoke and premium service.

We provide a fully-managed service.

We are uncompromisingly dedicated to supporting the changing needs of those you love. Our team’s total focus on your family takes the stress out of managing care every step of the way

We are regulated.

Our care is consistently graded at the highest levels by care regulators, so you can rest assured that your family will be well looked after by our team.

We journey alongside you.

We don’t believe in remaining at home ‘for as long as possible’. With the right foundations and resources, we make it possible for those you love to continue bringing their greatest contribution to life in the comfort of their own home.

We focus on relationships.

We carefully match your loved ones with our Bright Carers, and with visits from two hours or more, we place huge importance in nurturing genuine and meaningful relationships.

We are experts in senior care.

We believe caring for the elderly goes way beyond routine tasks and by only focusing on the over 65s, we have become experts in this age group. Our care and companionship allow those you love to continue flourishing in later years.

Meet The Branch Team

Meet our dedicated and highly valued staff working in our Scottish Borders branch. We are proud to have them as part of our family along with our team of Bright Carers.

Sonia Common

Registered Branch Manager

Sonia joined Bright Care in October 2017 as Registered Branch Manager for the Scottish Borders branch, having previously worked in different capacities in the care industry delivering high-quality customer service. Sonia has 3 children and 2 grand-daughters who are 7 and 4 and lives in Hawick. Sonia is passionate about music and teaches music in her spare time.

Email: sonia@brightcare.co.uk
Tel: 01896 829 420

Gillian Inglis

Care Manager

Gillian joined Bright Care in 2018 and lives in the Scottish Borders with her fiancé and two-year-old daughter. She is a wonderful addition to our team!

Email: gillian@brightcare.co.uk
Tel: 01896 829 420

Karen Kelly

Care Operations Assistant

Karen has been a Bright Carer for 18 months before becoming Care Operations Assistant. She has lived in the Borders for the last 18 years and loves being in the countryside after city life down south. Her spare time is taken up by food, family and her dogs... usually in this order!

Email: karen@brightcare.co.uk
Tel: 01896 829 420

Start A Conversation With Us To See What’s Possible For Your Family.