COVID-19 Information

Keeping Our Bright Care Clients and Employees Safe

At Bright Care, the safety of our highly-valued clients and employees has always been of the utmost importance long before the unforeseen spread of COVID-19.

Our robust and long-standing Infection Control Policy continues to be a powerful weapon against infections and viruses, and with the nuances and onset of COVID-19, we’ve been able to quickly and efficiently adapt our rigorous health and safety measures, ensuring we protect our workforce, our clients, and their family members.

Furthermore, we complied with the government’s guidance on managing the risk of COVID-19, and in each of our branches you can find on display the COVID-19 Risk Assessment certificate, which you can also view here.

Period Of Strategic Adjustment

On 16th March 2020, Bright Care entered a period of significant adjustment where we decided to suspend bringing new clients and families into our business. All our attention was focused on maintaining, meeting, and delivering with excellence the care services required for our existing clients and their families only. We suspended recruiting new staff into the organisation too to ensure we minimised and efficiently managed the risk of exposure to COVID-19.

This strategy has been extremely effective, and at the beginning of June 2020, we slowly opened our doors again to a small handful of families who had waited patiently for our services to begin again.

Our doors are now fully open to take on new families, and our team members would be delighted to hear from you. Please get in touch with us to find out how we may be able to help your loved ones.

The following information outlines further the robust and prudent steps we have taken in Bright Care in light of COVID-19.

Mandatory Uniform & PPE

Our designated PPE team worked hard in the background during the infancy of COVID-19 and quickly and seamlessly put in place a sustainable, long-term PPE specification for our Bright Carers and clients, where appropriate. This includes both a new, mandatory, normal uniform, and a further upgraded ‘COVID-treatment’ uniform. Amongst others, this includes separate shoes for in-home use, gloves, aprons and overshoes, face masks and hand sanitiser. We also have material face masks available for all clients if they wish to wear one too.

Face Masks

We have sourced material masks which are made of materials designed for those with skin issues and no elastic strapping, giving much greater comfort and style, and are a longer-term solution than disposable masks. Our masks are offered to every client too if they can benefit from them, included as part of our service.

Hand Sanitiser

One of the biggest successes from our PPE team was the specialised production of Bright Care hand sanitiser, following the World Health Organisation formula. With 80% alcohol content, it has a 10% higher alcohol content than average stock. Moreover, all bottles are refillable and reusable.


For extra protection we have also introduced tabards which remain in clients’ homes. Bright Carers wear these over their uniform, putting them on and taking them off at the start and end of each visit, as well as using disposable aprons on top again for when these are required for certain tasks.

Uniform For Caring For COVID Symptoms

We have a second, even more comprehensive, uniform should any of our Bright Carers find themselves providing care to clients with COVID.

Bright Care Hand Sanitiser

Bright Care Face Mask

Additional Measures

Testing Available for Carers

The UK Government continues to roll out their testing program to include all frontline social care workers and household members who may have active symptoms of COVID-19. Therefore, if any of our workforce or their household develop COVID-like symptoms they can be tested and have definitive results in 48 hours.

We still hold firm to our very strict policy that should any Bright Carer, or member of their household, develop symptoms, they should inform the office immediately and self-isolate for 14 days, but this testing is an extra layer of defense against exposing clients or colleagues to the virus.

Social Distancing

Everyone who works in our office-based roles, who is reasonably able to work at home, is doing so for the foreseeable future. We have put in place a set of measures and guidelines for all staff to ensure we fully protect the confidential nature of what we do and the data we handle. 

For our employees that still need to work at the office for essential meetings or training, there is a maximum number of people allowed to enter a room (the number depends on the room size), and they are all following very strict rules about hygiene and social distancing. We have additional guidelines in place for anyone visiting our offices, and these are communicated prior to any meetings.

Thank You To Our Bright Carers

Inspired by the poem ‘To A Bright Carer‘, written by Keira Scambler, the Registered Branch Manager of our Glasgow branch, we created this short video to celebrate our wonderful workforce and our unwavering frontline heroes. Their dedication to clients is nothing short of outstanding.

What Our Clients Say

I Have Found Bright Care A Very Good And Caring Team

I have found Bright Care a very good organisation to work with. They have a terrific team of Carers – mostly very well-trained, all extremely caring. They are very responsive – and I can imagine how challenging their job must be at times as there are really no margins for error. Their clients need caring for and some, I know, can be extremely demanding! The office in Melrose led by Sonia with Gillian and Karen is efficient and responsive and their hand-overs and careful procedures are clearly excellent. Top marks!

Above And Beyond

I engaged Bright Care just before the restrictions started to provide additional support to my mother. I have been very impressed with both the managements approach and that of individual carers. Their anticipation of issues, responsiveness and genuine care has been much appreciated during difficult times. Thank you.

Thanks to our strict measures, we have no recorded COVID-19 cases.

We are here to support you and your loved ones during these uncertain times.

Do you want to know more about how we can safely take care of your loved ones?